Refund and Returns Policy

REFUND, CANCELLATION AND SUBSCRIPTION POLICY

Last Updated: October 23, 2026

Welcome to Nirpaksha Aavaj (“we,” “our,” “us,” or “the Publisher”).

This Refund, Cancellation and Subscription Policy governs purchases made through our website, https://nirpakshaaavaj.com/, including media memberships, e-paper subscriptions, digital publications, access to premium content, and other paid media-related products or services offered by Nirpaksha Aavaj.

By purchasing a membership, subscription, or other paid service, you acknowledge that you have read and understood this Policy.

Our objective is to maintain a transparent purchasing process while protecting the legitimate interests of our subscribers and complying with applicable Indian laws.

1. Scope of This Policy

This Policy applies to payments made for the following products and services, where offered by Nirpaksha Aavaj:

  • Media memberships and membership packages.
  • E-paper and digital newspaper subscriptions.
  • Digital magazines, journals, and other electronic publications.
  • Premium articles, exclusive content, and digital access packages.
  • Paid media-related services, promotional packages, and other subscription-based offerings.
  • Other paid products or services expressly offered through our Website.

The specific benefits, subscription period, access rights, eligibility requirements, and applicable fees will be described on the relevant purchase page or communicated to the customer before payment, wherever applicable.

2. General Refund Policy

All refund requests are subject to the terms of the purchased product or service and applicable Indian law.

Because media memberships and digital subscriptions may provide immediate access to electronic publications, membership benefits, digital content, or other services, payments are generally non-refundable once the purchased service has been activated, digital content has been delivered or accessed, or membership benefits have been made available.

However, this general rule does not override any refund, cancellation, consumer protection, or other statutory rights available under applicable law.

A refund may be considered in circumstances such as:

  • Duplicate payments for the same order.
  • Successful payment without activation or delivery of the purchased service due to a verified technical issue attributable to us.
  • Payment received for an order that we are unable to fulfil.
  • An incorrect charge or material billing error attributable to us.
  • Other circumstances in which a refund is required by applicable law or approved by Nirpaksha Aavaj following a review.

Each request will be assessed based on the transaction details, the nature of the service, and the circumstances involved.

3. Media Membership Refunds

Media memberships may provide access to member-only content, e-papers, digital publications, membership directories, communication channels, special features, or other benefits described in the relevant membership package.

Once a media membership has been activated or its benefits have been made available, the membership fee is generally non-refundable, subject to applicable law.

Refunds will not ordinarily be granted merely because:

  • A member changes their mind after purchasing a membership.
  • A member no longer wishes to use the membership.
  • A member does not use the available benefits during the membership period.
  • A member’s personal circumstances or preferences change.
  • A member fails to review the membership details before purchasing.
  • A member expects benefits that were not included in the advertised membership package.

If membership activation fails because of a verified technical problem attributable to us, please contact us for assistance. We may restore the membership, extend the applicable validity period, or issue a refund where appropriate and legally required.

Membership fees do not guarantee employment, income, advertising revenue, business opportunities, press accreditation, government recognition, editorial coverage, or any particular commercial outcome unless an expressly stated contractual commitment provides otherwise.

4. E-Paper and Digital Subscription Refunds

E-paper and digital publication subscriptions provide access to electronic editions, digital articles, magazines, newspapers, or other digital content for the subscription period specified at purchase.

Because these products may be delivered electronically and made available immediately, subscription fees are generally non-refundable after access has been activated or the relevant digital content has been supplied, subject to applicable law.

Refunds may be considered where:

  • The subscription payment was successfully processed but access was not provided due to a verified technical issue attributable to us.
  • The same subscription was charged more than once.
  • The subscription purchased cannot be supplied by us.
  • A refund is otherwise required by applicable law.

Temporary interruptions, device compatibility issues, internet connectivity problems, or difficulties arising from third-party applications will be reviewed according to their cause and the specific circumstances.

Where a subscription cannot be accessed, please contact us before purchasing another subscription so that we can investigate the issue.

5. Cancellation of Memberships and Subscriptions

Customers may request cancellation of an eligible membership or subscription by contacting us at the email address provided below or by using an available cancellation mechanism on the Website.

Cancellation generally prevents renewal or ends future service as specified by the applicable subscription terms. It does not automatically entitle the customer to a refund for a payment already made.

Unless the purchase page states otherwise:

  • A one-time membership or subscription remains subject to its stated validity period.
  • Cancelling a subscription does not automatically reverse the original payment.
  • Access may continue until the end of the paid subscription period, where the service and applicable terms permit.
  • Any automatic renewal, if offered, will be governed by the renewal terms disclosed at purchase and applicable law.

If automatic renewal is enabled, customers should follow the disclosed cancellation process before the next billing date to avoid a subsequent charge. We will follow applicable requirements concerning recurring payments and payment mandates.

6. Automatic Renewals and Recurring Payments

Some subscriptions may be offered on a recurring-payment basis, if expressly indicated during purchase.

Before authorizing a recurring payment, customers should review the subscription price, billing frequency, renewal conditions, and cancellation procedure.

Where recurring payments or electronic mandates are used, their authorization, cancellation, notices, and processing will be handled in accordance with the applicable payment provider’s procedures and Indian regulatory requirements.

Cancelling a payment mandate may prevent future charges but does not necessarily refund previous payments or cancel a separate contractual obligation already incurred.

Customers should retain confirmation of their cancellation request and review any applicable payment-provider notifications.

7. Refund Request Procedure

To request a refund, please email info@nirpakshaaavaj.com with the subject line:

Refund Request – Nirpaksha Aavaj

Please provide the following details:

  1. Full name of the purchaser.
  2. Registered email address or contact number, where applicable.
  3. Order ID or transaction reference number.
  4. Name of the membership or subscription purchased.
  5. Date and amount of payment.
  6. Reason for the refund request.
  7. Relevant payment confirmation or supporting evidence, if available.

Please do not send your full card number, UPI PIN, banking password, OTP, or other confidential payment credentials.

We may request reasonable additional information to verify the transaction and investigate the issue.

8. Review and Processing of Refunds

We will review refund requests individually and communicate our decision within a reasonable period, subject to applicable legal requirements and the complexity of the matter.

If a refund is approved:

  • The refund will ordinarily be initiated through the original payment method where feasible.
  • Processing time may depend on the payment gateway, bank, card issuer, UPI provider, or other payment service.
  • The time taken for the refunded amount to appear in the customer’s account may differ from the date on which the refund is initiated.
  • Any deduction or adjustment will be made only where permitted by applicable law and disclosed terms.

We will communicate any material information required from the customer to process an approved refund.

An email confirming receipt of a refund request does not itself mean that the refund has been approved.

9. Failed, Pending, or Duplicate Transactions

If money has been debited from your account but your membership or subscription has not been activated, please allow a reasonable period for the payment status to be updated and contact us if the issue persists.

For verified duplicate transactions, we will investigate the payment records and arrange an appropriate correction or refund where warranted.

If a transaction is marked as failed or reversed by the payment provider, the corresponding amount may be returned according to the payment provider’s procedures and applicable banking rules.

Customers should retain their transaction reference number and payment confirmation to help resolve such issues.

10. Chargebacks and Payment Disputes

If you believe a transaction was unauthorized, incorrectly charged, or not fulfilled, please contact us promptly so that we can investigate.

You may also raise a dispute with your bank, card issuer, UPI provider, or payment service provider in accordance with its procedures and applicable law.

Nothing in this Policy prevents a customer from exercising lawful dispute-resolution rights or reporting an unauthorized transaction to the appropriate institution.

We may provide relevant transaction and service records to the payment provider where reasonably necessary to investigate a payment dispute, subject to applicable law.

11. Promotional Offers and Discounted Packages

Special membership offers, discounted subscriptions, promotional packages, and bundled digital products may be subject to additional conditions disclosed at the time of purchase.

A promotional offer does not automatically create a right to a refund or exchange beyond what is stated in the applicable offer terms and required by law.

If a promotional package includes multiple services, any refund or adjustment will be assessed in accordance with the package terms, the services delivered, and applicable legal requirements.

12. Non-Transferability of Memberships and Subscriptions

Unless expressly permitted by the relevant package terms, memberships and subscriptions are intended for the purchaser or registered account holder and may not be transferred, resold, or shared in a manner that violates the applicable terms.

Unauthorized sharing, resale, or misuse of subscription access may result in appropriate restrictions, subject to applicable law and any contractual or statutory rights.

A restriction arising from a verified breach of the applicable terms does not automatically create a right to a refund, except where required by law or the circumstances otherwise warrant one.

13. Technical Issues and Service Availability

We make reasonable efforts to maintain access to our digital publications and membership services. However, temporary interruptions may occur due to maintenance, hosting failures, internet connectivity, security incidents, or third-party service disruptions.

If a technical problem prevents you from receiving a purchased service, please report it to us with relevant details.

Depending on the nature and duration of the issue, we may provide technical assistance, restore access, extend the subscription period, or issue an appropriate refund where warranted and legally required.

We will assess such matters individually rather than treating every temporary interruption as an automatic entitlement to a refund.

14. Consumer Rights and Applicable Law

This Policy shall be interpreted in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, applicable rules, and other relevant legislation, to the extent applicable to the transaction and services concerned.

Nothing in this Policy is intended to waive, restrict, or override any mandatory consumer right, statutory remedy, or legal obligation.

Where a provision of this Policy conflicts with a mandatory requirement of applicable law, the relevant legal requirement shall prevail.

15. Changes to This Policy

We may update this Policy from time to time to reflect changes in our products, subscription models, payment processes, or applicable laws.

The revised Policy will be published on this page with an updated “Last Updated” date. Changes will take effect as permitted by applicable law.

We encourage customers to review this Policy before purchasing a membership or renewing a subscription.

16. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Subject to mandatory consumer protection provisions, statutory remedies, and the jurisdiction of competent authorities, disputes arising out of or relating to this Policy or purchases made through our Website shall be subject to the jurisdiction of the competent courts at Moradabad, Uttar Pradesh, India, where such courts have territorial and subject-matter jurisdiction.

Nothing in this clause excludes or restricts any jurisdiction, remedy, or right that cannot lawfully be excluded or restricted.

17. Contact Information

For refund requests, subscription cancellations, payment issues, or questions concerning this Policy, please contact:

Publication Name: Nirpaksha Aavaj
Website: https://nirpakshaaavaj.com/
Email: info@nirpakshaaavaj.com
Location: Moradabad, Uttar Pradesh, India

Please include your order or transaction reference and a brief explanation of your concern so that we can review your request efficiently.

Nirpaksha Aavaj
Media Memberships, E-Paper Subscriptions and Digital Publications
Website: https://nirpakshaaavaj.com/
Email: info@nirpakshaaavaj.com
Jurisdiction: Moradabad, Uttar Pradesh, India